“I’ve experienced a heck of a lot of growth in the last 8 months and I was feeling quite overwhelmed when it came to my systems. I was living in my emails instead of doing what I love - design and illustration! Working with Lauren was really eye-opening.…”

“Before working with Lauren I thought I was pretty clear on the intricacies of my key offerings. Despite this, I wasn't working efficiently and therefore not living out my core value of freedom. There is still a lot to be done but Lauren has painted the best picture using her innate talents..…”

“Before working with Lauren, I thought I had a pretty good understanding of my processes and systems. Once we reflected on these together and teased out every aspect of service delivery, I realised how inconsistent I had actually been.…”

“Lauren took the information for a new product delivery that was sitting in my addled and overworked brain and translated it into an ordered step by step process that enabled myself and my team to deliver our new program within weeks.…”

“I'd reached a point in my business where in order to scale and grow I needed to refine the systems and services that I was offering through Dear Charlie Marketing. Lauren was able to understand my processes, systems and services, identify where the wins were for me.…”

“As my business was continuing to grow, I felt my time being overwhelmed with repetitive admin tasks. I was at the point where I was actually unsure of how much work I had on, and was able to take on. Working with Lauren helped to not only streamline my regular tasks around clients and onboarding, but helped to clarify the bigger picture.…”

“Before working with Lauren I'd tried every system and software under the sun to get my business processes working. I'd wasted countless hours, not to mention money learning how to use these systems and software in the hopes that it would magically fix my processes (spoiler alert: didn't work). Lauren took it right back to basics, mapping out how I work and finding ways to streamline and automate to save time.…”

“I came to Lauren in a complete rut - I had projects all over the place, no efficient timelines or timeframes, I was unclear of my systems and processes, and I needed her to pull it all out of my head and create clear and simple workflows for me to stick to. Lauren goes to an immense amount of effort to really get inside your head...…”

“Before working with Lauren, I found that I had no way to visualise how long my projects were taking me. I don't always have deadlines with my clients so my books were bloating with jobs where I hadn't planned the timelines accurately and often found myself doing the 'deep work' for more than one client, so I'd ended up feeling overwhelmed by my workload..…”

“Our business has experienced a great deal of growth over the past 3 years, and we were so deep in our processes, that we needed a hand to look at the way we delivered our service objectively. We came to Lauren to get a birds eye view on our business, and to map out our customer journey to help us shine a light on anything that we could improve, do differently and do better..…”

“Processes?? What processes!?! Processes were a bit of secret business shame for me before I worked with Lauren. I desperately wanted more structure in my business so I can better support my clients, and be free to do my best work. But I had nooooo idea where to start. The very word 'process' gave me the sweats of inadequacy. Along comes Lauren, who oozes calm and clarity..…”

“So happy I have worked with Lauren she has not only helped direct me the right way to my new scheduling systems program she also held me accountable with follow up accountability sessions. This process is just what I needed. As I work on my own, it was great having someone to check in that I was moving the direction that I needed to.…”

“I cannot recommend Lauren more highly! Words won't do it justice, but I'll try to articulate how impactful my session was with her. I honestly think EVERY small business should have access to this service, it's a game changer…”

“Lauren's insights into my current workflows and processes helped me realize what I could outsource, but even more than that, her insights into my productivity helped me to increase my prices. Her report was really beautiful and informative, and I can refer to it anytime. I can't recommend her enough!…”

“After working with Lauren I feel so excited about how my time can be best used to generate more outcomes! It's been the boost I needed to shift from reactive mode into proactive mode. I can clearly see how much time I was spending on tasks that were not best suited to me/weren't joyous tasks!…”

“Lauren is a wealth of knowledge when it comes to helping you increase productivity in your business. After my sessions with her I feel like I’m in a better position with understanding where I’m spending time across my business...”

“Working with Lauren to create workflows for our onboarding, offboarding and main services has been invaluable to our business. It feels like a weight lifted off my shoulders and has been a really eye-opening experience. If you're considering working with Lauren, don't think twice, she's an absolute gun, I wish I had done it sooner!”…

“Working with Lauren and having my workflow mapped out like that has put everything into perspective. It has given me a clear plan to move forward - what I can automate or outsource and what tasks I'm actually needed for…”

“I absolutely loved my service with Lauren. She was so thorough and really made the effort to understand each and every aspect of my business to give me the best possible help she could. This work showed when I received my workflows in a follow up consult in such an amazing document and I was extremely impressed!…”

“If you need clarity on all things systems and processes in order to increase productivity AND give you the freedom to have more time for yourself, go chat to Lauren – she'll blow your mind!…”

“I reached out to Lauren from another business friend who was getting help. I wasn't 100% sure what I needed but I knew I really needed to get my stuff together as I was stressed and wasting time by forgetting things and not being as organised as I could be…”